SOFTWARE SUPPORT

Software support includes warranty, development resource availability, and user support.

• The warranty addresses clients' concerns about the delivered quality and reduces the learning curve for users. The warranty covers:
• User support to an extent specified in the software development agreement
• Free elimination of defects
• Development resource availability is Dream-Softtech ensuring effective knowledge sharing and having technical staff with certain skills to implement modifications to the software system quickly and efficiently. Modifications can be implemented on a fixed-price or time & material basis.
• User support can be extended within the warranty, ensuring that user questions are responded to during a guaranteed period of time. As a result, employees can perform their jobs efficiently.
• Developer resource and user support can be made available 24/7, the same day, or the next day. The selected option depends on how critical the response time is for your business.

SOFTWARE MAINTENANCE

Minimizing Software down-time is the main purpose of software maintenance procedures. Dream-Softtech software solutions maintain average availability of 99.8%. This translates to no more than 17.5 hours downtime per year for maintenance procedures and other issues.

Maintenance Cost Reduction

Regular maintenance procedures expense are decreased through:

• Our experience in up to date programming technologies and products
• Knowledge of existing software solutions
• Recommendations for software improvement, including calculations of upgrade costs and outcome
• Selection of the most effective software monitoring tools for the current software solution
• Optimization of maintenance methods for the specific software solution

Dream-Softtech's elevated level of service guarantees fewer anomalous situations or problems - which reduces the cost of eliminating future obstacles. 

Software Maintenance Procedures

Critical maintenance procedures and maintenance terms are defined according to system architecture and system availability requirements:

• Environment configuration
• Software solution deployment
• Backup configuration
• Software system monitoring
• Daily: software system status
• Weekly: backup status check and analysis of software logs and resource usage trends
• Monthly: critical security patches and upgrades
• Resolution of issues

Dream-Softtech Software provides our customers with full-cycle services from analysis and development to support and maintenance. We assume complete responsibility for the developed software solution and provide reliable software infrastructure for the business of each of our customers.